Refund policy
Last updated: September 5, 2026.
At Beardcentric, we want you to be happy with what you receive. Because our apparel and accessories are made to order, we generally cannot accept returns or exchanges for incorrect size selection, change of mind, or other customer preference reasons.
If something is wrong with your order, however, we'll work to make it right.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered due to a production or fulfillment error, please contact us within 30 days of delivery.
Email us at support@beardcentric.com with:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
Once we've reviewed the issue, we'll work with you to provide an appropriate resolution. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.
You generally will not need to return a damaged, defective, or incorrectly produced item unless we specifically ask you to do so.
Size Selection and Exchanges
Because each product is made to order, we generally cannot accept returns or exchanges when the size ordered does not fit.
Please review the size information provided on the product page before placing your order.
If you receive a size different from the size you ordered, contact us within 30 days of delivery. We will treat this as an incorrect item and work to make it right.
Change of Mind
We generally cannot accept returns or provide refunds because you changed your mind, selected the wrong product, color, or size, or decided you no longer want the item after it has been produced.
That said, if you have a problem with your order, please contact us. We'll review the situation and do our best to help where reasonable.
Order Changes and Cancellations
Our products may enter production shortly after an order is placed.
If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once production has begun.
If production has already started, the order may no longer be eligible for cancellation or modification.
Refunds
When a refund is approved, it will be issued to your original payment method.
Please allow time for your bank or credit card company to process and post the refund after it has been issued. Processing times vary by financial institution.
Original shipping charges, if applicable, are generally non-refundable unless the refund results from an error on our part.
Contact Us
If you have a problem with an order, please contact us at:
support@beardcentric.com.
Please include your order number and any relevant photos so we can help resolve the issue as quickly as possible.
